/INC-1048
INC-1048ActiveP1
Fiber service degradation
Fiber GPON·Quito North·Started 12:44
Restoration ETA
16:30
In progress — Engineering team investigating
127
Affected
43
Contacted care
28
Active situations
17
Active conversations
9
Repeat contacts
Customer impact — 127 affected
| Customer | Service | Contacted care | Active situation | Repeat contact | Notification status | Last contact | |
|---|---|---|---|---|---|---|---|
| Fiber 500 | Yes | Yes | Active conversation | 14:08 | |||
| Fiber | Yes | Yes | Notified | 13:45 | |||
| Fiber | Yes | No | Not notified | 13:30 | |||
| Fiber + IPTV | No | No | No | No action needed | — | ||
| Fiber + IPTV | No | No | No | Not notified | — | ||
| + 122 more customers — load more to view | |||||||