Orders & Provisioning
1 delayed · 1 in progress
Active orders
Fiber 1Gbps — Fiber Installation
Order milestones
ORDER RECEIVED
CompletedFiber installation order created
20 Sept, 10:00
ELIGIBILITY CHECK
CompletedAddress eligible for Fiber 1Gbps
21 Sept, 09:00
APPOINTMENT SCHEDULED
CompletedTechnician appointment: 23 Sep 10:00
22 Sept, 14:00
PHYSICAL INSTALLATION
CompletedCable and ONT device installed
23 Sept, 11:00
ONT REGISTRATION
FailedONT device not responding — registration failed
23 Sept, 14:30
SERVICE ACTIVATION
BlockedWaiting for ONT registration to complete
CUSTOMER NOTIFICATION
PendingNo notification sent after failure
AI Finding
Fiber activation is blocked because ONT registration failed. The customer has contacted Care twice since the expected activation date. No proactive delay notification was sent.
Next best action
Escalate provisioning dependency and notify customer of delay.