Campaigns
Proactive AI customer care across channels
AI Proactive Care Brief
INC-1048 is currently the largest proactive Care event. 127 affected Fiber customers are eligible for an outage update. 11 customers should be excluded because they already have an active Care conversation. 8 customers require an alternate channel because WhatsApp is not available. Payment Recovery has 6 customers whose payment is confirmed but service remains suspended. Three installation-delay customers have not received an updated appointment.
Campaigns
| Campaign | Type | Trigger | Audience | Channels | Status | Reached | Responded | AI handled | Human care | Last activity | |
|---|---|---|---|---|---|---|---|---|---|---|---|
Fiber Outage Update — INC-1048 CAM-001 | Service Incident | INC-1048 | 116 | WhatsAppSMS | LIVE | 109 | 31 | 24 | 7 | Now | |
Payment Recovery CAM-002 | Payment Recovery | Payment confirmed + service suspended | 37 | Voice AIWhatsApp | LIVE | 37 | 14 | 9 | 5 | 2m ago | |
Installation Delay CAM-003 | Order Care | Provisioning delay | 25 | WhatsAppSMS | LIVE | 25 | 8 | 6 | 2 | 5m ago | |
Starlink Internet Follow-up CAM-004 | Customer Follow-up | Recent degraded situation | 10 | WhatsApp | MONITORING | 10 | 4 | 3 | 1 | 18m ago | |
Paramount+ Activation Assist CAM-005 | Customer Follow-up | Failed Paramount+ activation | 8 | WhatsApp | DRAFT | 0 | 0 | 0 | 0 | 1h ago |