Integrations
14 connected · all healthy
CRM as orchestration layer. The CRM consumes and orchestrates against enterprise BSS/OSS systems. It does not own billing, provisioning, or network data — it provides the intelligent CX layer on top of these systems of record.
| System | Category | Status | Last sync / event | Latency | Error rate | Data provided |
|---|---|---|---|---|---|---|
CRM Core Customer profiles, accounts, and relationship data | Core | Connected | Live | 12ms | 0.0% | Customer profilesAccount data+1 |
Billing Invoice data, billing history, and account balances | BSS | Connected | 2m ago | 45ms | 0.1% | InvoicesAccount balance+2 |
Payments Payment transactions, reconciliation, and status | BSS | Connected | 1m ago | 38ms | 0.2% | Payment statusTransaction history+1 |
Product Catalog Product definitions, pricing, and commercial rules | BSS | Connected | 15m ago | 22ms | 0.0% | Product definitionsPricing+1 |
Order Management Customer orders, milestones, and fulfillment status | BSS | Connected | 3m ago | 67ms | 0.3% | Order statusMilestones+1 |
Provisioning Service provisioning events and activation status | OSS | Connected | 5m ago | 89ms | 1.2% | Provisioning eventsActivation status+1 |
Service Assurance Real-time service health, alarms, and degradation events | OSS | Connected | Live | 31ms | 0.1% | Service healthActive alarms+1 |
Network Incident Management Network incidents, ETAs, and affected service areas | OSS | Connected | Live | 28ms | 0.0% | Active incidentsRestoration ETAs+2 |
Knowledge Knowledge articles, policies, and procedures for AI grounding | Content | Connected | 10m ago | 19ms | 0.0% | ArticlesPolicies+2 |
Digital Channels WhatsApp, Web Chat, App Messaging, SMS, and Email channels | Channels | Connected | Live | 44ms | 0.4% | Inbound messagesOutbound delivery+1 |
Telephony / Voice Voice channel adapter — inbound/outbound call routing and signaling abstraction | Channels | Connected | Live | 22ms | 0.1% | Call eventsRouting state+2 |
Messaging Channels Unified messaging adapter for WhatsApp, SMS, and Email in Contact Center context | Channels | Connected | Live | 31ms | 0.2% | Message eventsChannel continuity+1 |
Speech / Transcription Real-time speech-to-text transcription for Voice interactions | Channels | Connected | Live | 58ms | 0.3% | Live transcriptSpeaker diarization+1 |
Routing Interaction routing context — queue assignment, intent-based routing, and routing explainability | Channels | Connected | Live | 15ms | 0.0% | Queue assignmentRouting reason+2 |
Contact Center Platform Adapters (CCaaS)
Vendor-neutral abstractions. No connectivity to any specific CCaaS vendor, legacy system, SIP trunk or carrier is claimed; ownership and connectivity are assumptions to confirm in discovery.
| Adapter | Status | Detail | Ownership boundary |
|---|---|---|---|
Telephony Provider | CONNECTED (MOCK) | Voice runtime abstraction — call events, media control | CCaaS partner |
Carrier / SIP | DEGRADED (SIMULATED) | Trunk capacity at 86% · elevated post-dial delay (simulated) | CCaaS partner / carrier — assumption to confirm in discovery |
ACD / Routing | CONNECTED (MOCK) | Queue assignment and skills-based routing abstraction | CCaaS partner |
IVR | CONNECTED (MOCK) | Call flow configuration and prompts abstraction | CCaaS partner |
Dialer | NOT CONFIGURED | Preview/progressive/predictive execution — no autodialer connected | CCaaS partner |
Recording | FAILED (SIMULATED) | Recording storage unreachable — demo media only; transcripts retained | CCaaS partner |
Workforce / Quality | CONNECTED (MOCK) | Forecast, schedule, adherence and evaluation data abstraction | CCaaS partner |
Provisioning — Elevated error rate (1.2%)
ONT registration events showing elevated failure rate. This may be related to INC-1039. Last confirmed status: Degraded 09:30.