/INC-1039
INC-1039ActiveP1
ONT activation failures
Fiber Provisioning·Quito South·Started 09:30
Restoration ETA
TBD
In progress — Provisioning team investigating
6
Affected
4
Contacted care
6
Active situations
2
Active conversations
2
Repeat contacts
Customer impact — 6 affected
| Customer | Service | Contacted care | Active situation | Repeat contact | Notification status | Last contact | |
|---|---|---|---|---|---|---|---|
| Fiber 1Gbps | Yes | Yes | Active conversation | 11:30 | |||
| Fiber 500 | Yes | No | Not notified | 09:15 | |||
| + 4 more customers — load more to view | |||||||