Sofía Torres

Residential · 4 years

Customer CUS-10523·Account ACC-47810

Fiber 500 Mbps Mobile 20GBActiveAutopay WhatsApp

RelationshipAt Risk

ExperienceBilling issue

Identity

Customer IDCUS-10523

AccountACC-47810

SegmentResidential

Tenure4 years

StatusActive

NPSDetractor

Contact

Phone

+593 96 998 7732

sofia.torres@gmail.com

Preferred channel

Address

Av. Amazonas 2210, Quito Norte, Quito

Activity

Active situations1

Open cases1

Active orders0

AI Customer Brief

MARÍA IS CURRENTLY EXPERIENCING A FIBER OUTAGE

Started

12:47

Duration

3h 18m

Contact attempts

3 in 24h

INC-1048 CASE-94831 ETA 16:30

AI Understanding

"María contacted support three times regarding the same Fiber outage. The service issue is confirmed by network incident INC-1048. A previous case already exists and should not be duplicated."

Next Best Action

"Notify María with the updated restoration ETA and keep CASE-94831 linked to the network incident. Review service-credit eligibility after restoration."

Review resolution

Customer Situations

Active

Cancellation requestHigh

CASE-94850 2 contacts

Open

Products & Services

Customer Journey

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